Transitioning from ZENTRA Cloud 1.0 to 2.0

ZENTRA Cloud 2.0 replaces ZENTRA Cloud 1.0, but both platforms will coexist for a period of time to ensure a smooth transition. This article explains what to expect, what you need to do, and how device configuration and data flow work during the transition.

ZENTRA Cloud 2.0 is a completely new platform with a new authentication system and updated organization, device, and user management. Because of these changes, no accounts, devices, or users are automatically migrated from 1.0 to 2.0.

Key things to know

Your data continues to flow to both platforms simultaneously.
Data in ZENTRA Cloud 1.0 remains accessible during and after the migration.
No immediate action is required to keep your data safe.
METER will announce timelines well in advance of any future 1.0 shutdown.

What you’ll need to do

When transitioning to ZENTRA Cloud 2.0, existing users will need to:

Create a new ZENTRA Cloud 2.0 login. Passwords and authentication are not shared between platforms.
Create a new organization in ZENTRA Cloud 2.0. Organizations do not carry over.
Re-add devices, such as data loggers and weather stations.
Re-add users and assign permissions as needed.

Device configuration during the transition

ZENTRA Cloud 2.0 supports remote device configuration. How a device transitions depends on whether it already belongs to an organization in ZENTRA Cloud 1.0.

Devices not yet in ZENTRA Cloud 1.0

The device automatically transitions to allow configuration changes from ZENTRA Cloud 2.0 as soon as it is added there.
No additional steps or support assistance are required.

Devices already in ZENTRA Cloud 1.0

Configuration control does not switch automatically.
These devices can be manually transitioned to allow configuration changes from ZENTRA Cloud 2.0 with the help of METER Support.
Once transitioned, all future configuration changes should be made in ZENTRA Cloud 2.0.

During the transition, data continues to flow to both platforms simultaneously, ensuring uninterrupted access to historical and live data.

For API users

ZENTRA Cloud 1.0 APIs (v3/v4) will continue to work during the transition.
Long term, all integrations will move to API v5.
Subscription status will sync between platforms to prevent API interruptions.
See the API v5 article for more information.

Subscriptions (coming end of July)

Support for subscription management in ZENTRA Cloud 2.0.
Migration of legacy subscriptions from 1.0 to 2.0, with subscription dates preserved.
Subscription status will continue syncing to 1.0 to prevent service interruptions.
See Subscription Usage for more about subscription management in 2.0.

Not yet available

Regional servers for the EU or China.

Regional server availability will be announced at a future date.

Request migration assistance

Need a hand? Use the Request Migration Assistance form to request help migrating your account, including devices and members. You can also use this form to request that your devices be enabled for configuration from ZENTRA Cloud 2.0.