September 6, 2026 00:29 UTC

Summary

Beginning at approximately 04:00 UTC on September 5, a time zone handling issue prevented our data processing services from processing messages for devices in Chile. During this window, affected devices showed a data gap, and incoming messages failed processing and were queued.

A fix was deployed on September 5, and all queued messages were reprocessed by 00:29 UTC on September 6. No data was lost, and devices in other regions were not affected.

Status

Resolved

Report

Update: September 6, 2026 00:29 UTC

All queued messages have been reprocessed, and affected devices now show complete data. Recovery is being monitored.

Update: September 5, 2026 22:23 UTC

A fix has been developed and is being deployed.

Update: September 5, 2026 22:17 UTC

The issue has been isolated to devices in Chile. Devices in other regions are not affected.

Update: September 5, 2026 21:45 UTC

The team is investigating an increase in failed data processing for devices in Chile.