Communication Test

A successful communication test will confirm that the data logger can transmit data to ZENTRA Cloud, as well as provide a connection quality rating. Even a poor-quality connection can successfully send data. Prior to installing the sensors and the data logger, check the connection status at the location.

ZENTRA Utility Mobile

• Connect to the data logger with ZENTRA Utility Mobile.
• Tap the Test button in the Actions panel.
  • If the logger fails the test, move to a new location and try again. Sometimes, moving just a few meters will provide a successful connection.
  • For a cellular device, if the test continues to fail, try the List Cellular Carriers test instead and send a screenshot of the result to Support.

Steps

ZENTRA Utility

• Connect to the data logger with ZENTRA Utility.
• Click the Test button in the toolbar.
• The Communication Test dialog will appear.
• Click Test.
  • If the logger fails the test, move to a new location and try again. Sometimes, moving just a few meters will provide a successful connection.
  • For a cellular device, if the test continues to fail, try the List Cellular Carriers test instead and send a screenshot of the result to Support.

Steps