December 17, 2025 16:37 UTC

Summary

A regional power outage occurred in Pullman, resulting in the loss of mains power to the ZENTRA Cloud server. As a precautionary measure, battery and generator backup systems were temporarily shut down to prevent equipment damage and data loss. Normal operations resumed once generator power was restored.

Status

Resolved

Report

Update: Dec 18, 20:00 UTC

The team is looking into data gaps as the system continues to recover.

Update: Dec 18, 15:56 UTC

The team is actively monitoring communications. We expect all devices to gradually come back online over the course of the day.

Update: Dec 18, 15:32 UTC

ZENTRA Cloud is still experiencing a significant number of devices that have not reconnected since the server was restored. Our team is actively investigating potential causes and working to resolve the issue.

Update: Dec 18, 00:28 UTC

The ZENTRA Server is now running on mains power. Monitoring.

Update: Dec 18, 00:17 UTC

Avista Utilities has restored mains power. METER is switching from backup to mains power.

Update: Dec 17, 22:10 UTC

Mains power is still down. METER is switching to a different generator to bring more services back online. The server will be down briefly during the switch.

Update: Dec 17, 18:00 UTC

Mains power is still down. Generator backup power has been turned back on. ZENTRA Cloud services have been restarted. Monitoring recovery.

Update: Dec 17, 17:05 UTC

Mains power has yet to be restored. METER will be turning the backup power back on to restore service to ZENTRA Cloud after performing necessary system maintenance.

Update: Dec 17, 16:37 UTC

Battery and generator backup systems shut down as a precautionary measure to protect equipment and prevent loss of data.

Update: Dec 17, 13:19 UTC

Avista Utilities is experiencing power outages in the Pullman, WA area and has crews working to restore power. The ZENTRA Cloud server is currently running on battery and generator power.