Understanding Your Charges and Invoices

Find your organization's past charges, read what's on them, and understand why a charge covers part of a year, why one change produces two lines, and why the total is often less than you expected.

Subscription charges rarely come to a round number times the number of loggers. A charge usually covers part of a year rather than a whole one, a change to what you're covering produces two lines instead of one, and any balance you hold comes off before tax.

Where charges appear

Three figures show costs, and they mean different things.

Your cart shows an estimated total before you check out. Nothing is charged and nothing is stored by looking at it — it's a preview of what checking out would cost right now.

The invoice is the record of what you were actually charged, and it's the one to reconcile against. The two should agree. Where they can differ is timing: if something changes between previewing and paying — you add a logger, you redeem a code, someone else in your organization edits the cart — the invoice reflects what was true at checkout.

Annual Renewal, on the Billing page, projects what your next renewal will cost. Select View Details to see it broken down. It's a projection of a charge that hasn't happened yet, based on what's true today.

Find your invoices

From Setup, select Billing, and scroll to Invoice History.

The three most recent invoices are shown. Select View More to see the rest.

Every charge your organization has been through leaves one — subscribing loggers, an annual renewal, buying prepaid usage, redeeming a Subscription Code.

Read a row

Each row runs left to right: the date the invoice was created, the amount, whether it's been paid, and what kind of charge it was. View Details and a PDF icon sit at the end.

The kind of charge is shown as Subscription Payment for anything you paid for, and Subscription Redemption for a Subscription Code you redeemed.

An amount in brackets is a credit — money added to your organization, not taken from it. A redeemed Subscription Code appears this way, as ($1,881.00) rather than a charge.

Open an invoice

Select View Details on any row to open the full invoice, or the PDF icon to download it straight away.

The full invoice gives you two downloads: Download invoice, which is the itemised document, and Download receipt, which is proof of payment.

Why a charge covers part of a year

Your organization has one annual renewal date, and everything is brought into line with it. So a logger you subscribe partway through the year isn't charged for twelve months from today — it's charged for the time between now and your renewal date.

That's why the dates on a line often look uneven, and why the amount is smaller than a full year's price. It also means everything renews together on one date and one invoice, rather than each logger having its own.

Why one change produces two lines

Changing how many loggers you cover produces a charge and a credit, not a single adjustment:

• A line for the new total, covering the time from now to your renewal date.
• A line taking off what you already paid for the loggers you were already covering, over that same period.

The difference between them is what the change actually costs you. You aren't paying twice, and you aren't being charged again for loggers you'd already paid for — the credit line is the product returning the value of the time you'd already bought.

An example. You cover two loggers and add a third, eight months before your renewal date. Rather than one line for the new logger, you'll see a charge for eight months of three loggers, and a credit for eight months of the two you'd already paid for. Net, you pay for eight months of one logger.

How your balance appears

If your organization holds Available Balance, it's applied automatically, as its own line, before anything reaches your card. The line shows what was applied and how much balance was left afterwards.

Balance comes off before sales tax, not after. The money was already taxed when the balance was bought, so tax is calculated on what's left once the balance is applied.

Your Available Balance

Sales tax

Sales tax is added only when your organization's Shipping Address is in the United States, and it's calculated on the amount remaining after your balance has been applied.

If your balance covers the charge completely, the tax is $0.00 and nothing goes to your card.

When your total is $0.00

A $0.00 invoice is a normal, successful one. It means the charge was fully covered — by your balance, or by credits that cancelled out the charges on the same invoice. Nothing was owed and nothing went to your card.

A projected $0.00 renewal is a different thing. If Annual Renewal estimates $0.00, expand View Details to see why. Usually it's because your current balance covers the projected charge — but that projection uses the balance you hold now, and your renewal may be months away. If you spend that balance in the meantime, the renewal won't be free.

Invoices that aren't paid yet

An invoice stays open until it can be paid in full, so an unfinished checkout or a renewal payment that didn't go through leaves one behind. Nothing is lost while it sits there — including any Available Balance that was going to be applied to it.

If it came from a renewal that didn't go through, see What happens when a subscription ends.